ITIL® 4 Specialist: Create, Deliver and Support Course Overview

Integrating various value streams and activities to create, deliver, and support IT-enabled products and services is the main objective of the ITIL® 4 Specialist Create, Deliver, and Support course, which is a crucial component of the ITIL 4 certification path. This course, which is designed for IT service management professionals, gives students the skills they need to create a culture of continuous improvement, strengthen organizational structures, and build an efficient team environment in order to provide better services. In order to expedite service creation and support, learners will delve into the nuances of information technology integration, including advanced analytics, robotic process automation, and artificial intelligence. In order to optimize service delivery, the course also covers the design and mapping of value streams, utilizing a shift-left approach to prioritize work and taking into account commercial and sourcing models. After finishing this course, participants will have a solid understanding of advanced service management strategies that promote customer happiness and corporate success.

Course Prerequisites

The following are the minimal requirements in order to make sure you are ready for the ITIL® 4 Specialist Create, Deliver, and Support course and can get the most out of the material covered:

• ITIL® 4 Foundation Certificate: This credential indicates that you have mastered the ITIL framework and have passed the ITIL 4 Foundation exam.
• A fundamental comprehension of IT service management (ITSM): knowledge of the fundamentals of ITSM and the methods used by IT organizations to provide services.
• Experience providing IT services: While it’s not required, having actual experience providing IT services will enable you to connect the concepts to real-world situations.
• Willingness to learn and adjust: The capacity to pick up new skills and adjust to different procedures and methods as well as a proactive approach to learning.

P

• roficiency in interpersonal and communication skills is advantageous, as the course delves into topics pertaining to team culture and constructive communication.

Recall that these requirements are meant to provide the groundwork for a rewarding educational experience rather than to deter prospective students. The goal of the course is to improve your knowledge of IT service management and your capacity to efficiently develop, provide, and maintain IT services.

Overview of CCTA R81.20 Certification Training

The Create, Deliver, and Support course for IT professionals with an emphasis on service management and enhancement is called ITIL® 4 Specialist.

• Managers of IT Services
• Directors of IT
• Consultants in Technology
• Managers of IT Audits
• Project Managers for IT
• Managers of Operations
• Analysts of Quality
• Owners of the Process
• Managers of service desks
• Members of the DevOps Team
• IT designers
• Developers of Software
• IT Support Staff
• Analysts of Data
• Managers of Business who oversee IT services
• Experts seeking to understand more advanced ITIL procedures
• People who want to become ITIL Managing Professionals (MPs)
• Anyone working on creating, delivering, and maintaining IT-enabled services

Learning Objectives – What you will Learn in this ITIL® 4 Specialist Create, Deliver and Support?

Introduction to Learning Outcomes

The ITIL® 4 Specialist Create, Deliver, and Support course gives participants the tools they need to manage work in IT service management, improve team culture, use technology, and organize and manage effectively.

Learning Objectives and Outcomes

• Recognize the effects of various organizational structures on support and service delivery.
• To promote cooperation and improve service management procedures, cultivate a culture of teamwork and a mindset of continuous improvement.
• Use constructive communication techniques and a customer-focused mindset to enhance service relationship management.
• To create service management teams that are successful, strengthen your workforce planning and employee satisfaction management skills.
• Learn how to use advanced analytics, data sharing, and integration to guide decision-making in the provision of services.
• Examine how to increase service efficiency by utilizing automation technologies like artificial intelligence and robotic process automation.
• Discover the fundamentals of Continuous Integration/Continuous Deployment (CI/CD) to provide dependable and quick service.
• To maximize the creation, delivery, and support of services, comprehend the structure and design of value streams.
• To find and fix process inefficiencies in service management, apply value stream mapping.
• Effectively prioritize tasks, deal with backlogs and lines of work, and use the shift-left methodology to empower frontline employees.
• Recognize various sourcing models and service integration management for strategic sourcing, and make well-informed decisions when faced with the build vs buy decision.