Information Technology (IT) is a forever growing domain with over 10 different fields originating from it, each covering a certain aspect of IT. Such a new field is Information Technology Infrastructure Library (ITIL). The ITIL (Information Technology Infrastructure Library) framework has been formulated to regulate the selection, planning, delivery and support of a business. The aim is to improve efficiency and achieve predictable service levels. With our ITIL training course, you will get a chance to not just be a back-end support but a business service partner.
We’re here to question all your questions like, how will you become well-versed in ITIL. How will you give the certification exam of ITIL 2011? The answer is to Register Now for an ITIL Course at Duke Training Centre.
We’ll not only provide you with a comprehensive training, but also an updated course about ITIL which will help you to become a successful IT Project Manager.
Our course will teach you the required knowledge about the latest version of core ITIL and its best practices. The main objectives of this course are as follows:
- Comprehension of principles and concepts of IT Service Management as a practice.
- Comprehension of the core principles and models of ITIL®.
- Awareness for the roles as defined within ITIL®.
- Preparing for the ITIL® Foundation Certification Exam.
Pre-requisites
The Candidate must have a bachelor’s degree related to Information Technology, some prior experience will be appreciated.
Who should attend?
- Any member of an IT team who wishes to offer the delivery of IT services.
- Any IT professional having a managerial job (Project and Business managers).
- Any IT graduate looking to pass ITIL® Foundation Certification Exam.
Market Application / Benefits
- Our course will make you an expert in ITIL thereby increasing your market value.
- By passing the ITIL® Certification Exam, you will have a better grip on the concepts of management and you will open new career paths for yourself.
- You will have a stronger alignment between IT related tasks and the business tasks
- Business risks and disruption in services will be managed better.
- Service delivery and customer satisfaction will be significantly improved.
- The effective utilization of resources will reduce expenses and generate more revenue
Course Outline
1 – INTRODUCTION
- Introduction/Housekeeping
- Introduction to key ITIL concepts
- IT as a Service
- Introduction to processes and process management
- The Service Lifecycle approach
2 – SERVICE STRATEGY
- Purpose, goal, objectives & Scope
- Value Creation through Services
- Assets – Resources and Capabilities
- Service Strategy – Main activities
- Service Strategy processes
- Service Portfolio management
- Demand management
- Financial management
3 – SERVICE DESIGN
- Purpose, goal, objectives & Scope
- Service Design processes
- The 4 P’s
- Service Design aspects
- Service Catalog Management
- Service Level Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Service Portfolio
- Information Security Management
- Supplier management
4 – SERVICE TRANSITION
- Purpose, goal, objectives & Scope
- Service Transition value to the business
- Technology and architecture in Service Transition
- Service Transition Processes
- Change Management
- The 7 R’s of Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Knowledge Management
5 – SERVICE OPERATION
- Purpose, goal, objectives & scope
- Service Operation definitions
- The Service Desk
- Technical Management
- Application Management
- IT Operations Management
- Service Operations Processes
- Event Management
- Request Fulfillment
- Problem Management
- Access Management
6 – CONTINUAL SERVICE IMPROVEMENT
- Purpose, goal, objectives & scope
- Models and Processes
- The Deming Cycle
- Measurement and metrics
- Continual Service Improvement activities
- Risk management
- Continual Service Improvement interfaces
- Interface with Service Level Management
7 – EXAM PREPARATION
- Sample Exams
- Feedback
- Recap
Why Choose Us?
- Our teaching faculty is highly skilled, professional and would teach you how to improvise any problem efficiently.
- The Duke Training Centre has educated a lot of successful IT professionals in ITIL which is a standing proof of our excellence itself.
- We make sure to provide personalized attention to all our students so no one’s lagging behind.
- Our Labs are equipped with top-notch equipment allowing the student to learn in a functional environment.
- Our rigorous testing methods have known to be our strongest asset as they strengthen the candidate’s concepts and give him an upper edge over his/her competitors.
Testimonials
I had an excellent experience with Duke Training Centre's NEBOSH Process Safety Management course. The trainers were highly knowledgeable and provided practical examples that helped me to understand the concepts better. The training center also provided great support, and I felt well-prepared for the exams. Thanks to Duke Training Centre, I now have a deeper understanding of process safety management.
Emma Taylor
The NEBOSH Health and Safety at Work course at Duke Training Centre exceeded my expectations. The trainers were engaging, and the course content was relevant to my job. Thanks to the knowledge and skills I acquired, I have identified and mitigated potential hazards in my workplace.
David Brown
I highly recommend Duke Training Centre for NEBOSH courses. The trainers are knowledgeable and experienced, and the course content is up-to-date and relevant. The training center also provides a conducive learning environment that makes learning enjoyable
Grace Williams
The NEBOSH International Diploma course at Duke Training Centre was challenging, but it was worth the effort. The course content was comprehensive, and the trainers provided excellent support throughout. Thanks to the practical skills and knowledge I acquired, I have been able to make a significant impact in my workplace.
Peter Smith
I am grateful for the knowledge and skills I acquired during my NEBOSH International General Certificate course at Duke Training Centre. The trainers were experienced and engaging, and the course materials were well-structured. Thanks to Duke Training Centre, I now feel confident in my ability to ensure safe working practices within my workplace.
Sarah Jones
